Terms & Privacy Policy

1. General Terms of Use

1.1 ScopeThis Policy applies to all users of the Services, including patients, prospective patients, guardians, caregivers, and third parties accessing information on the Company’s website.

 

1.2 Legal Capacity

• By using the Services, you represent and warrant that you:

• Are at least 18 years of age, or have parental/guardian consent if under 18.

• Have the legal capacity to enter into binding agreements.

• Will provide accurate and truthful information when engaging with the Company.

 

1.3 Compliance with Laws

You agree to use the Services in compliance with all applicable laws in Singapore, including but not limited to:

• Healthcare Services Act 2020 (HCSA): relating to the provision and advertising of healthcare services.

• Personal Data Protection Act 2012 (PDPA): governing personal data collection, use, and disclosure.

• IMDA Internet Code of Practice: regarding content standards.

• Any other regulations and directives issued by the Ministry of Health (“MOH”) or other competent authorities.

 

2. Medical Disclaimer

2.1 No Medical Advice Online

Information on the Company’s website is provided for general educational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment.

 

2.2 No Guarantees

In accordance with MOH HCSA advertising guidelines:

• The Company does not make claims of superiority over other healthcare providers.

• The Company does not guarantee treatment outcomes.

• The Company does not publish patient testimonials.

 

2.3 Seek Professional Consultation

Always seek advice from a qualified eye care professional regarding your individual condition. Never delay seeking professional care because of information obtained from this website.

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3. Services and Appointments

3.1 Nature of Services

The Company provides general ophthalmology services, including eye screenings, consultations, myopia solutions, cataract services, and other eye treatments, as detailed on the website. The list of services is subject to change at the Company’s discretion.

 

3.2 Appointment RequestsSubmitting an online booking request does not constitute a confirmed appointment. Appointment availability is subject to change, and will only be finalised upon confirmation from the Company’s clinic staff.

 

3.3 Cancellation and ReschedulingPatients are encouraged to notify the Company as early as possible if they need to cancel or reschedule an appointment. The Company reserves the right to impose reasonable notice requirements.

 

4. Personal Data Protection

4.1 Data CollectionThe Company collects personal data that you provide, including but not limited to:Name, contact details, and NRIC/passport number.Medical history and information relevant to your care.Payment and insurance information.

 

4.2 Purpose of CollectionPersonal data may be collected, used, and disclosed for:Appointment scheduling and administration.Provision of medical care and follow-up.Billing, claims, and payment processing.Compliance with regulatory requirements.Communication of service updates and patient education (with your consent).

 

4.3 ConsentBy submitting your personal data, you consent to its collection, use, and disclosure as set out in this Policy. You may withdraw consent at any time by contacting the Company’s Data Protection Officer.

 

4.4 AccuracyYou are responsible for ensuring that the personal data you provide is accurate, complete, and up-to-date.

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5. Data Security and Retention

5.1 Security MeasuresThe Company implements reasonable security safeguards, including:

• Encryption of data in transit and at rest.

• Restricted access to authorised personnel.

• Regular system maintenance and security audits.

 

5.2 Retention Period

Personal data will be retained only as long as necessary for the purposes set out in this Policy, or as required by law.

 

6. Data Sharing and Transfers

6.1 Third-Party Service ProvidersThe Company may share your data with trusted third-party service providers who perform services on our behalf, such as:

• IT and hosting providers.

• Payment processors.

• Medical laboratories and imaging centres.

These third parties are contractually bound to protect your personal data.

 

6.2 Cross-Border

TransfersIf personal data is transferred outside Singapore, the Company will ensure that the receiving jurisdiction provides a comparable standard of protection in accordance with PDPA requirements.

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7. Rights of Individuals

You have the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Withdraw consent to data use.

Lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe your rights have been infringed.

 

8. Intellectual Property

All website content, including text, graphics, logos, and images, is the intellectual property of the Company or its licensors. You may not reproduce, distribute, or modify any content without prior written permission.

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9. Limitation of Liability

To the fullest extent permitted by law, the Company will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services or reliance on information provided on the website.

 

10. Governing Law and Jurisdiction

This Policy is governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

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11. Changes to This Policy

The Company reserves the right to amend this Policy at any time. Any changes will be posted on the website with the updated effective date.

 

12. Contact Information

Data Protection Officer The Straits Eye Centre for Kids & Adults Email: [Email]